This Help & FAQ page will answer product related inquiries you may have.
We've divided it into 3 sections, to allow easiest access to the information you are looking for.
The following are other pages on the website which will provide understanding to our process and policies beside the procust sale per-se.
On the Home Page you will find (from top to bottom):
On each Brand Page you will find:
On each Clicker Page you will find:
Q How do I search for a product?
A If you know the product model number you want either search for it in the search bar or scroll through the product list to find it there. If you don’t know the product model number you can search for features of the remote (frequency, 2 or 3 position dip switches, etc.) or look for it in the brand page.
Q How do I know if a remote will work with my receiver?
A Matching the frequency and coding technology that both the remote and the receiver use ensures that the two are compatible (see below for more detailed instructions).
Q How do I find the right remote?
A If the process of finding a remote gives you a headache, simply call us. With our experience your problem has probably been resolved, and we would love to assist you on this matter.
Regardless, this is the proper process for finding the right remote:
1 Find the frequency your receiver transmits on. Regardless of brand, model, or coding style all garage door opener remote receivers work at a certain frequency (usually written on the motor or receiver). Possible frequencies include: 288, 300, 310, 318 and 390 MHz.
2 Establish the receiver’s coding technology. The type of coding used will fall under two main categories:
a Rolling Code – digital coding technology that cycle through millions of codes after every remote use. Each brand has a name for its rolling code system (such as Megacode, Intellicode, Security+).
b Dip switch – a set of small switches that attached to a circuit board that can be set in specific patters in order to perform functions (in this case open and close a garage door). The more dip switches there are the more pattern combinations are possible thus increasing the systems security. You should expect to see a set of 8, 9, 10 or 12 dip switches. After finding the set, determine whether the dip switches are binary (each has only two options, on or off) or trinary (each has three options, “+, 0, -”). See the examples below:
3 Find a matching remote. Now that you have the frequency and coding technology, just find a remote that matches those specifications.
4 Program your remote. When you receive your remote program it to the receiver and the remote will be ready for use. Follow the instructions provided to program the remote correctly.
Q How do I program a remote to work with my receiver?
A Every remote will come with a set of instruction on how to program and use your remote. In general, though, you will program your remote either by matching the dip switch sequence on the remote with the receiver’s, or by linking the two by pressing and holding their “learn” buttons (this feature is available for rolling code systems. Explanations of “dip switches” and “rolling code systems” are available below.
Q What do I get when I order a remote?
A Every remote comes with a battery and programming instructions.
Q How can I pay for my purchase?
A Clicker Depot accepts all major credit cards (Visa, Mastercard, Discover and American Express).
Q Are my credit card transactions on Clicker Depot safe?
Q How soon are products shipped?
A We log, process, package and ship you order within one business day of receiving it.
Q Can I return a product?
A Products can be returned within 30 days of the purchase date; the buyer is responsible for the return shipping charges. Visit the Return Policy page for more information.